Why is my water unit not working?

First, reset any tripped circuit breaker, and replace any blown fuse. Next, check if power is being supplied to the electric water heating element thermostat. When the water’s not hot enough, the problem can be an undersized water heater, crossed hot and cold connections, or a faulty heating element or thermostat.

What to do if your Rinnai Infinity 26 water heater is not working?

First – check the power supply. Find a portable electric appliance – say hair straighteners or a toaster and plug this appliance into the same socket your Infinity 26 usually uses. Second – If your Infinity 26 has a fitted controller, check that this hasn’t tripped and is still on. Third – Check your gas supply.

Can a Rinnai Infinity be set to lukewarm?

Hi Abu H, this is not normal operation of the unit and even if preset to 50 degrees, this is not lukewarm water. Has the installer returned to check on the installation and the measured the temperature at the outlets? There are limitations on temperatures to the nearest bathroom but you should be getting at least 50 degrees here.

What should I do if my Rinnai controller is not working?

If a controller is fitted check that it is on also) Check gas supply (Turn gas stove top on then turn hot water tap on. If flame drops on stove this shows it is possibly a gas supply issue) Is there enough water flowing? (Try opening tap further or turn another tap on as well) Are there any error codes displayed on controllers?

How to contact the Rinnai Infinity technical team?

We would recommend contacting our Technical team on 1300 555 545 to assist further. When I turn the hot water tap the the light on hot water in use goes off and number 14 appears. Thanks for your question. We would recommend contacting our Technical team on 1300 555 545 to assist further.

Why is my Rinnai Infinity 26 not hot enough?

The thing with instant units is that they need to lift the water temperature as its flowing through the unit. In winter the starting water temperature is lower and the desired output temperature is typically higher. i.e. lower performance but this shouldn’t really be an issue for the Infinity 26.

What makes a Rinnai tank less hot water heater work?

The venting system must be able to provide enough fresh air for proper combustion. Rinnai tank less hot water heaters like the Infinity 26 will have a self-diagnosis program for when issues arise. Any issue that is recognised will flash with a fault code.