When to use canned responses in live chat?
The following proven examples of ready-to-use live chat scripts (canned responses) for the most common live chat scenarios will help your agents to: Provide faster responses when chatting with visitors and customers; Avoid typing the same messages over and over again and boost efficiency;
Which is the best live chat service on the market?
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What can you do with live chat on your website?
Numerous researches have proven that live chat has become and still remains the most popular digital customer communication channel. It is also one of the most flexible tools you can use on your website for a variety of purposes – from customer support to proactive sales and marketing.
Why do you need a live chat script?
The live chat scripts enable your agents to respond faster, maintain the right tone of language. Moreover, they improve customer satisfaction and increase conversions. Why should you use live chat?
When to transfer a chat to a human agent?
It means that if the user entered an unrecognized query for the first time, the bot would reply with the text message. We want that if the bot doesn’t understand the client for the second time, the chat is transferred to the customer support team. Let’s add a transfer action first!
How to transfer chats from a bot to a human?
Make sure that your LiveChat integration is active. Select the interaction that you want to use with the bot transfer action. In the bot responses go to the LiveChat section . Select the transfer.
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Do you have to have a computer to use chat.com?
Unlike other free chat sites, all you have to do is click the Enter button and start chatting immediately, there is no registration required and no need to download or install any software. Chat.com combines free webcams with free chat into one easy to use application that will have you coming back for more again and again!
