RDK-03117 – Something’s not working – X1 and Flex Error Message. Video error messages are a result of occasional system and account issues. … When this error occurs, you’ll see the following message: “Something’s not working.
What does RDK 03117 mean?
RDK 03117 means that your main X1 Cable box or those smaller boxes are not getting any transmission. This is not a good sign and you need to diagnose the issue. Transmission errors can be caused due to multiple reasons.
What does RDK 03031 mean?
When this error occurs, you will see the following message on your device: … “We’re having trouble connecting to the X1 Platform. This may be temporary so please check back shortly to try again.”
Why is my Xfinity box not connecting?
Make sure you’ve tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input. If none of these worked, tap Continue. We’ll scan your device for potential issues. … We’ll refresh your system or restart your TV Box.How do I fix my Comcast RDK 03013?
Solution Code Please try the following; tighten your connections. Restart your TV Box by pressing the power button for 10 seconds and releasing it. If restarting doesn’t work, give us a call at 1-800-xfinity.” To resolve this issue, you may need to restart your TV Box.
What is xfinity Gateway?
Xfinity Gateways and xFi Gateways are all-in-one devices that deliver Internet and Voice connectivity, whole-home WiFi coverage, network control and speed for the ultimate connected experience. … Internet connectivity through Ethernet connection (two or four ports).
Why is my Xfinity flex not working?
If you’re having trouble activating your Flex streaming TV Box, the most common solution is to restart it by reconnecting your USB-C power cord and HDMI cable to both the Flex streaming TV Box and TV. … You can also try to connect with a wired Ethernet cable to check if the issue is with your WiFi connection.
What does RDK 03030 mean?
When this error occurs, you will see the following message on your device: … “We’re having trouble connecting to the Internet. Please check that your cables are tightly secured and try again.Why is my Xfinity cable box blinking blue?
The flashing blue light on your Xfinity router indicates WPS pairing mode. It means that the router is looking to establish a secure connection with a wireless device. Then, it automatically changes to steady white light, indicating a protected link between the gateway and another device.
How do I tighten my cable connection?Tighten Your Connections A good rule to go by is “finger-tight.” Make it as tight as you can without the help of a wrench or tool. Next, find the point where the cable connects to the back of your equipment. Again, twist the connection to the right, finger-tight.
Article first time published onHow do I fix RDK 03036?
Ensure that the connections are tight, if applicable. Power cycle the TV Box by unplugging it for 1-2 minutes and plugging it back in. If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable.
Why does my Xfinity TV say welcome?
To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it. Restarting the gateway could also fix the issue. If you have a Flex device, connect it using the WPS button.
What is cable in and cable out?
Do I use “cable in” or “cable out?” Both, since the cable from the wall goes into the “cable in” port. The cable to the TV goes into the “cable out” port.
Is Xfinity Flex really free?
The Xfinity Flex is a TV streaming device offered free-of-charge to Xfinity internet-only customers. It streams on-demand television shows and movies as well as some live streaming content.
What is free on Xfinity Flex?
Xfinity Flex lets you easily access all your favorite apps and networks, including Netflix, Disney+, Hulu, Prime Video, Paramount+, Spotify, HBO Max and more. You also have access to over 10,000 free shows and movies, including 200 channels, from free apps like XUMO, Tubi and Pluto.
Is Netflix free with Xfinity Flex?
It’s two amazing services for the price of one. With Xfinity Flex, you’ll be able to stream more than 10,000 free movies and shows, access your favorite apps like Netflix, Disney+, Prime Video and Hulu, and rent or purchase top movies and shows. … All included for no extra cost – no strings attached.
How do I know if I have xfinity gateway?
To find out the type of Gateway you have, check the make and model information on the bottom of your device. You can also log in to My Account to view the make and model of your Gateway. If you don’t have an xFi-compatible Gateway, see activating other Wireless Gateway devices.
Is Xfinity gateway a modem?
When you lease an Xfinity Wireless Gateway, the router is built into it. The Wireless Gateway acts as a modem (connection to the Internet) and a router (connecting multiple devices within the home). … This will also require additional configuration on the Wireless Gateway so that it will only act as a modem.
Is gateway the same as modem?
Put simply, a gateway is a device that combines the functions of a modem and a router. A modem is a device that connects to your cable or phone lines and translates the data or information from the Internet to your computer or connected device. … Where to buy a Gateway?
What color should the light be on the Xfinity box?
Light ActivityStatus of DeviceWhite steady or blinking light / white steady or blinking light with purple tint (during activation)Limited OperationalRed steady lightNo Internet connectionBlue blinking lightWPS ModeAll other color combinationsConnecting to Xfinity systems
What does flashing blue light mean on modem?
Troubleshooting tip: If the light blinks blue for more than 5 minutes, check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. If it blinks blue again for more than 5 minutes, service is not connected to that jack.
What does orange light mean on Xfinity modem?
The blinking orange light on the Xfinity gateway means it is probably connecting to the Xfinity network. You may have trouble connecting to the internet because a firmware upgrade might be going on. It could also be blinking orange due to a service outage, faulty router/modem or a defective splitter.
How do you set up Internet connection?
- Open your device’s Settings app.
- Tap Network & internet. Internet.
- Tap a listed network. Networks that require a password have a Lock .
How do I activate Internet Essentials?
- Connect your Internet, Voice and/or TV equipment and turn it on.
- Go online to for easy step-by-step activation instructions. If you’re activating your Xfinity Mobile device, go to
How do I hook up my Comcast cable box to my TV with HDMI?
- Plug the coaxial cable from the wall outlet into the back of the Comcast cable box. …
- Line up the HDMI cable plug with the correct connection in the back of your cable box. …
- Connect the opposite end of the HDMI cable to an HDMI port in your television. …
- Plug the cable box into the power and wait for the system to connect.
How do I connect my modem and cable box to my TV?
Insert your Ethernet cable into one of your modem’s “out” ports, then plug the other end of the Ethernet cable into your smart TV’s “internet in” port. Then, power on the TV and modem. Select Input on the TV, then choose Internet. Your internet options will vary according to your TV.
What does RDK 03087 mean?
RDK-03087 gets displayed when the set-top box loses Wi-Fi connectivity and cannot reconnect.
What RDK 03004?
Error Code: RDK-03004. Description: This error means that your box isn’t getting a proper upstream signal from the CMTS. Try disconnecting the coax cable for a few seconds and reconnecting it. If that doesn’t fix it, one of our specialists can help review this further for you.
Why is it necessary to tighten cable connectors to the box?
The reason for this type of connector is to prevent interference from being introduced that can cause signal loss and result in issues with cable or internet service.
Which way do you tighten coaxial cable?
Remind yourself to turn the connector counterclockwise. The old reminder, “righty tighty, lefty loosey”—that is, turn right (clockwise) to tighten and left (counterclockwise) to loosen a connection—is accurate only when you’re facing the connection.
How tight should coaxial cable be?
Most folks will connect their coaxial cables just finger tight to their equipment, and that may not quite do it. With RG6 cables of any kind, you should always have a 7/16″ wrench handy. … You should be able to feel some resistance when you tighten with a wrench; don’t go past that point or you’ll break the connector.
