How to contact the ThermoSpas customer care department?

Upon completion of Step 3, if the pH is still high, contact the ThermoSpas Customer Care Department at 800-876-0158, option 2. Do hot tubs with Ozonators require fewer chemicals?

What can I do if my ThermoSpas hot tub is not working?

If you reach the point of having no luck with keeping your water in balance, and have tried draining and refilling your tub, you can send us a sample of your hot tub water for analysis. Please contact ThermoSpas Customer Care Department at 800-876-0158, option 2. What can I do if the pH is my spa is high (over 8.0) and will not come down?

Can you use ThermoSpas jet line cleaner in a hot tub?

The use of ThermoClear™ and Chlorine can be interchanged in the same spa water. All other sanitizers require the draining of the hot tub. It is recommended to use the ThermoSpas ® Jet Line Cleaner for cleaning out the lines. Why can’t I use swimming pool chemicals?

Is there a warranty on ThermoSpas spa pillows?

ThermoSpas does not provide warranty coverage for bleaching or discoloration of spa pillows. I have done everything I could and my water is still off-balance. ThermoSpas offers free computerized testing of your water.

Upon completion of Step 3, if the pH is still high, contact the ThermoSpas Customer Care Department at 800-876-0158, option 2. Do hot tubs with Ozonators require fewer chemicals?

What does ThermoSpas stand for in hot tubs?

ThermoSpas Hot Tub Products Inc. (“ ThermoSpas ”) respects the privacy concerns of our customers and we value your trust in our products and services. This Privacy Statement is meant to help you understand the types of information we collect, how we use this information, and the choices you can make.

Where are the ThermoSpas hot tubs located in the US?

ThermoSpas headquarters is in Wallingford, Connecticut, but it has permanent local service stations and delivery staff located around the United States. Are ThermoSpa hot tubs worth it?

What can I do if my ThermoSpas Spa is high?

Please contact ThermoSpas Customer Care Department at 800-876-0158, option 2. What can I do if the pH is my spa is high (over 8.0) and will not come down? Follow these steps: Turn on all pumps and add 1 ounce of ThermoSpas® pH Down.

What kind of maintenance does a ThermoSpas do?

All hot tubs require regular maintenance to run efficiently. However, ThermoSpas innovative features and systems do much of this maintenance on their own. Regularly checking and balancing the pH level, checking sanitizer levels, cleaning filters and draining and cleaning your hot tub keeps it working at its best.

When did ThermoSpas start making hot tubs?

ThermoSpas began manufacturing spas in 1983 and launched the direct to the consumer spa business in 1995. ThermoSpas corporate headquarters is proudly located in the US and has full-time employees across the country. Too Much Chlorine in Your Hot Tub? Here’s How to Fix It

How to turn off pump 1 on the ThermoSpas?

Pump 1 Pump 1 is a 2 speed pump. Pressing once puts the pump into low speed, indicated on the LCD by a slow moving pump icon . Pressing a second time activates Pump 1 to high speed (icon moves faster). To turn off, press a third time (icon disappears from the LCD).

When does the spa go into prime mode?

When power to the spa is turned on, the Main Control Panel will display a series of diagnostic numbers and/or letters. When it displays “Pr”, it has finished initiation and enters into Prime Mode. Prime Mode will last for 4-5 minutes before automatically entering Run Mode. Run Mode can be entered earlier by pressing either

Why is the blinking light on my spa not working?

Sensor plugged into jack B is not working. SnS = Sensors out of balance. If alternating with temp, may be temporary condition. If display shows only this message (blinking) spa is shut down. HFL = Substantial difference between temperature sensors detected.

Why is the green logo on my hot tub blinking?

Green Logo “Ready” indicator blinking = Heater Temperature sensor problem. Blue Logo “Power” indicator blinking = Heater high-limit thermostat tripped. • Disconnect power for at least thirty seconds to reset heater high limit.

How does the ThermoSpas work in standard mode?

Pressing the ‘Pump 1’ button will change the mode to Standard and display the Economy-in-Standard icon. The spa will automatically revert to Economy mode after one hour (or instantly if you press ‘Mode/Prog’). Sleep Mode heats the spa to within 20° of the temperature set-point, but only during filtration cycles.

How can I test my ThermoSpas hot tub?

ThermoSpas offers free computerized testing of your water. If you reach the point of having no luck with keeping your water in balance, and have tried draining and refilling your tub, you can send us a sample of your hot tub water for analysis. Please contact ThermoSpas Customer Care Department at 800-876-0158, option 2.

How long is the warranty on a ThermoSpas hot tub?

The company offers a 20-year warranty on its acrylic hot tub shells. Every element of the hot tubs plumbing system — including heat pumps — is included in the comprehensive 10-year prorated warranty plan. This premium warranty plan comes standard on all Designer, Aquatic and Fitness series hot tubs and spas.